Your Cell Phone Is Lost Or Stolen

What To Do If Your Cell Phone Is Lost Or Stolen? :There are situations in which sometimes we get in, that we feel rather helpless or without knowing exactly what to do or where to go for help. Having a personal cell phone (telefone celular) lost or stolen may be one of these situations. In cases like these the following tips may be of some help at least to minimize the potential problems you may run into.

1 - You should take care of your cell phone (telefone celular) as if it were your personal wallet. The best way to avoid being liable with fraudulent charges is to do whatever you can within your means to avoid unauthorized calls in the first place.

Check the user guide that comes with your phone set and start using the lock or password feature to potentially prevent a theft from making unauthorized phone calls. There are ways to get around passwords, but you will probably be buying yourself some time until you realize the loss of your cell phone and call your service phone provider.
 

2 - call your cell phone (telefone celular) service provider as soon as you discover the loss. Report your missing/stolen device and be sure to keep records of the date and time you called your phone carrier, the name of the person to whom you spoke to, and what you have been informed.

also take note of the state and the region of their call center, plus their telephone extension number. Finally ask for confirmation in writing that your device has been disabled. Some companies can even email this to you.

3 - File a police report. It may not be much of a help in getting your cell phone (telefone celular) back, but it should provide an official record of the missing/stolen cell phone. Keep the police report number available while reporting the loss to the phone carrier. Also you may open an investigation with your carrier if necessary. If you are not getting an immediate response by working directly with your cell phone (telefone celular) company, do not waste any more time. Contact your phone carrier and request an immediate investigation. Usually a formal request for an investigation will prevent formal collections filed by the phone carrier, not to mention that might delay reporting to any credit bureaus against the phone user.

according to a 2006 aaRP/ROPER cell phone survey, half of all cell phone users between the age of 18 and over, report not knowing who to call to in the event their cell phone carrier is unable to resolve a billing/service problem to the user satisfaction. beware that FCC is going to forward your complaint to your phone service provider, requiring a return from them within a month.

5 - Contact your attorney general`s office. according to their website, state attorney general offices handles complaints about cell phone frauds and contract disputes. This office has lawsuits against phone companies based on phone user complaints, resulting sometimes in refunds to consumers and new agreements made by cell phone (telefone celular) service providers on behalf of their cell phone users.